Terms of service

These terms apply to orders placed through bigteeshirtco.com. Please also read our refund policy, shipping policy and privacy policy, which form part of them.

Who you are dealing with

Big Tee Shirt Co., Ltd, a company registered in Thailand.

42/47 M.2 Na Kluea, Na Kluea, Bang Lamung, Chon Buri 20150, Thailand

Email: sales@bigteeshirtco.com — Phone: 098 840 7379

These terms are governed by Thai law.

Artwork you send us

Most of what we make is printed or embroidered from artwork you supply. By sending us artwork, or asking us to reproduce a name, logo, badge or design, you confirm that you own the rights to it or have permission from whoever does.

You agree to cover us for any claim brought against us because of artwork you supplied. We may refuse any job we believe infringes somebody’s rights, and we will refund it in full if we have not yet started production.

You keep ownership of your own artwork. We may show finished work in our portfolio or on social media unless you ask us not to — just tell us and we will not.

Orders

Placing an order is an offer to buy, not a completed sale. An order is accepted when we confirm it, and we may decline one — for example if the artwork is a problem, the sizes are not something we make, or we cannot meet the date you need.

Everything is made to order. Nothing is held in stock, and production is scheduled once your order is confirmed.

Prices and payment

All prices are in Thai baht. The price shown at checkout is the price charged, including delivery where it applies. Payment is taken by Stripe, by PromptPay or by card; we never see or store your card details.

Customers outside Thailand are charged in Thai baht, and are responsible for any import duty or tax in their own country.

Colour, sizing and finish

Printed colour will not match a screen exactly. Screens are backlit and every one is calibrated differently, and printed colour also varies a little between fabrics and between production runs. A reasonable variation is not a fault.

Sizes follow our published size charts. Please check them before ordering: a made-to-order garment in the size you chose is not returnable because the fit was not what you expected.

Our responsibility

If we get something wrong — a fault in the work, the wrong item, damage in transit — tell us within 7 days and we will put it right, as set out in our refund policy.

Beyond that, our responsibility for any order is limited to what you paid for it. We are not responsible for indirect losses — for example a delayed delivery meaning goods miss an event. If a date is critical, tell us before you order and we will say honestly whether we can meet it.

Nothing in these terms limits any right you have under Thai consumer law.