Refund policy

Custom and made-to-order items cannot be returned

Almost everything we make is produced to your order — your artwork, your sizes, your colours. Once it is printed or sewn it cannot be resold, so custom and personalised items, special orders and DTF transfers are not returnable and cannot be exchanged.

This does not affect your rights if something arrives faulty, damaged or not what you ordered — see Damages and issues below.

Returns on non-custom items

If an item is not custom-made, you have 7 days after receiving it to request a return.

To be eligible, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@bigteeshirtco.com. Returns are sent to: 42/47 M.2 Na Kluea, Na Kluea, Bang Lamung, Chon Buri 20150, Thailand

We do not provide return shipping labels and we do not pay for return postage. You arrange and pay to send an item back. Items sent back without requesting a return first will not be accepted.

Damages and issues

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us at sales@bigteeshirtco.com within 7 days and we will put it right — including on custom items.

Exchanges

The fastest way to get what you want is to return the item, and once the return is accepted, place a separate order for the new one.

Refunds

We will tell you once we have received and inspected your return, and whether the refund was approved. If it is, you are refunded to your original payment method. Card refunds usually take 5–10 business days to appear, and your bank may take longer to post it. If more than 15 business days have passed since we approved your return, contact us at sales@bigteeshirtco.com.

Cancellations

Custom and made-to-order items cannot be cancelled once the order is placed, because production is scheduled and materials are committed to it.

For anything else, we can cancel while the order has not yet gone into production. Once production has started we cannot refund it. Please contact us at sales@bigteeshirtco.com as early as you can.